Complaints
7 DAYS A WEEK

Your satisfaction is our goal, we aim to delight you with stellar service and customer support. If you have a complaint, though, please let us know using the online enquiry form. Alternatively, you may contact us through any of the below:

Email: enquiries@nationalloans.com.au

Phone: 1300 358 358

Address: Suite 2, 475-477 Maroondah Hwy, Ringwood, Vic, 3134

Dispute Resolution

We value our customers time and financial welfare, we process your complaint and we try our best to find a solution as quickly as possible. Please provide us with all the information regarding your complaint to help us resolve it without delay.

In case you’re unhappy with our response or your complaint is complicated, please let us know. We’ll carefully examine your individual situation and strive to provide you with a timely resolution.

If you’re disgruntled with our solution, you may get in touch with the Australian Financial Complaints Authority (AFCA), and independent external dispute resolution provider. You may reach them by emailing info@afca.org.au, calling 1800 931 678 (Toll Free), mailing GPO Box 3, Melbourne Victoria 3001, or visiting their website https://www.afca.org.au.

Complaints

Your Loan, Your Way!

Contact one of our Finance Specialists today on 1300 358 358, or enquiries@nationalloans.com.au to discuss the range of options available to you.