National Loans Pty Ltd (ABN 30 163 237 143), Australian Credit Licence #480781 (we ,us ,our) collects information about you for the purposes you agree to in this privacy disclosure statement and consent. When you sign below, you agree we can, consistently with Australia’s privacy and credit reporting laws, collect, use, and exchange credit and personal information about you for those purposes.Privacy and Disclosure Statement and Consent:
We are collecting credit and personal information (information) about you, as applicable:
- To source for you, or a company of which you are a Director:
- Consumer credit for personal, household, domestic or residential investment purposes;
- Commercial credit for business purposes; or
- Other services stated in this Privacy Disclosure statement and Consent (Consent); or
- To support a guarantor application, you will provide.
As your broker, we require the information we collect from you to assess your credit, or guarantor, application or the credit application of a company of which you are a director, source a suitable credit provider and any required insurances and to manage the application process, where required. If you do not provide the information sought, we may be unable to process your application, or the company’s application, or we may be limited in the other services we can offer you or the company.
Your information – Collection and Credit Reporting Body (‘CRB’) Disclosure
When we collect information from you in the credit application process, we use that information in a number of ways to assess your credit application and to source a suitable credit provider or lessor and/or insurance provider. We may:
- Disclose your identification information to a CRB if you wish us to obtain a report on your behalf;
- Use any information the CRB provides in that report to assist us to preliminary assess your consumer credit or guarantor application.
- Disclose your personal information to an insurer or insurers to source any insurances you wish to obtain.
- Disclose your credit information to a credit provider or credit providers to apply for finance on your behalf.
The information we obtain from you is used, subject to compliance with Australia’s privacy and credit reporting laws, only for the purposes listed in this Consent and is not disclosed to any other person except with your permission or as permitted, or required, by law.
As part of providing our services to you, we may undertake tasks for a credit provider which are reasonably necessary to manage the application process. When doing so, we are acting as agent for the credit provider, with the same privacy law requirements applying to both of us.
We may submit your application to one or more credit providers. Those credit providers and their website addresses are set out in the Schedule at the end of this document.
A credit provider, to whom we submit an application, may disclose information about you to, and collect information about you from, from one or more CRBs.
- That the CRB may include information and credit provider discloses about you to other credit providers to assess your credit worthiness.
- That, if you become overdue in making consumer credit payments or you commit a serious credit infringement, the credit provider may disclose that information to a CRB.
- How you can obtain the credit provider’s and/or CRB’s policies about managing your credit information.
- Your right to assess and/or correct information held about you and to complain about conduct that may breach the privacy and credit reporting laws.
- Your right to request a CRB not to undertake pre-screening for purposes of direct marketing by a credit provider.
- Your right to request a CRB not to release information about you if you believe you are a victim of fraud.
This detail will also be included by the credit provider who approves your application in the privacy disclosure statement and consent document it will provide to you.
Each credit provider website includes information on how to contact the credit provider and how to obtain a copy of it’s privacy documents in a form that suits you (e.g. hardcopy or email).Your Rights:
- You have the right to ask us to provide you with all the information we hold about you.
- Us to correct the information we hold if it is incorrect.
- The CRB not to use your information for direct marketing assessment purposes, including pre-screening.
- The CRB to provide you with a copy of the information it holds about you.
You can gain access to the information we hold about you by contacting our Privacy officer Matthew Shaw by telephone 1300 358 358 or email at email@example.com. In some cases, an administration fee may be charged to cover the cost of providing the information.
You can contact the CRB by telephone on 13 8332 (Opening hours: Mon-Fri8.30am-6pm EST),or via their website at www.equifax.com.au.
If you are unsatisfied with our response, or if your complaint remains unresolved, you may refer it to our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA), which provides a free independent industry dispute resolution service. AFCA’s contact details are:
Australian Financial Complaints Authority GPO Box 3 Melbourne Victoria Australia 3001 Phone: 1800 931 678 Website: www.afca.org.au Alternatively, you may refer the matter to the Office of the Australian Information Commissioner (the “OAIC”) The contact details for the OAIC are: The Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001 Australia Phone: 1300 363 992 Fax: 02 9284 9666 Website: www.oaic.gov.au
Disclosure and Consent: Signing below you agree we may
Use your personal and credit information:
- To assess your consumer or commercial credit and/or guarantee application and/or to assess a credit application by a company of which you are a director.
- To source any finances, you required.
- To source any insurances, you require.
- As the law authorises or requires.
Disclose to, and obtain from, any prospective credit provider or insurer, information about you that is reasonably necessary to obtain the finance and insurances you require;
Obtain from, and disclose to, any third party, information about you, the applicant(s) or guarantor(s) that is reasonably necessary to assist you.
Schedule of credit provider below so they can assess your application, or the application of a company of which you are a director, or your suitability as a guarantor. A CRB disclosing consumer credit information to one or more credit providers specified in the Schedule of Credit Providers below for the purpose of assessing your application for consumer or commercial credit or your guarantor application, and/or assessing a credit application by a company of which you a are a director.
- When you are a prospective guarantor, a credit provider using that information to assess your suitability as a guarantor.
- A credit provider disclosing your credit information (including information obtained by it from a CRB) to a guarantor, or a prospective guarantor.
- A credit provider disclosing to another credit provider, for a particular purpose, information it holds about you.
Where the applicant, or guarantor, is a company of which you are a director, you consent to the use of your information, in addition to the company’s information, in each of the ways listed above.
CREDIT GUIDE & QUOTE
This document provides information about the services we provide.
We are licensed to arrange loans and leases under the National Consumer Credit Protection Act 2009 (NCCP Act). The NCCP Act regulates the activity of lending, leasing and finance broking.
|Our Full Name:||National Loans Pty Ltd (ABN 30 163 237 143)|
|Trading As:||National Loans|
|Australian Credit Licence:||480781|
|Head Office Address:||Unit 2A/475-477 Maroondah Highway, Ringwood VIC 3134|
Telephone – 1300 358 358
Email – firstname.lastname@example.org
Services We Provide
We will help you to choose a loan which is suitable for your purposes.
Our Panel Lenders
Through an aggregator, we source finance from a panel of lenders. Our aggregator is an associated company – Fintelligence Pty Ltd ABN 80 625 017 174 (The Aggregator). The lenders named below are the six with whom we conduct the most business.
Australia and New Zealand Banking Group Ltd, Latitude Financial Services, Macquarie Leasing Pty Ltd, Secure Funding Pty Ltd (Liberty Financial), RACV Finance Ltd and Pepper Money, although we may use others.
We Will Need Information from You
Under the NCCP Act, we are obliged to ensure that any loan or principal increase to a loan we help you to obtain or we help you to enter is not unsuitable for you. To decide this, we may need to ask you some questions to assess whether the loan is not unsuitable. The law requires us to:
- make reasonable inquiries about your requirements and objectives
- make reasonable inquiries about your financial situation
- take reasonable steps to verify that financial situation
We will assess credit as being unsuitable if at the time is likely:
- you could not pay or could only pay with substantial hardship
- the credit will not meet your requirements and objectives
For example, if you can only repay by selling your principal place of residence, it is presumed that the loan will cause substantial hardship unless the contrary is proved. For this reason, we must ask you to provide a significant amount of information. It is therefore very important that the information you provide us is accurate.
We must provide you with a copy of our preliminary assessment of your application if you ask within seven years of when we assist you. We will provide you with our assessment within 7 business days of your request if it is made within two years of us giving you a credit assistance quote. We will provide it within twenty – one business days if your request is received more than two years after we gave you a credit assistance quote. We are only required to give you a copy of the preliminary assessment if we give you credit assistance.
Fees Payable by You
You may need to pay the lenders application fee, valuation fee and other fees. We sometimes charge a fee for our services when you enter into a loan we have arranged for you. More details about the fees you must pay will be set out in accredit assistance quote we will give you before a finance application is lodged. You may obtain from us information about how these fees and charges are worked out and a reasonable estimate of those fees.
Commissions Received by Us
Commission may be received by the Aggregator from the lenders who provide finance for you as our customer/s. We in turn may receive commission from the Aggregator. These commissions are not payable by you. You may obtain from us information about a reasonable estimate of those commissions and how the commission is worked out.
Commissions Payable by Us
We source referrals from a broad range of sources. For example, we may pay fees to motor dealers, suppliers, real estate agents or accountants for referring you to us. These referral fees are generally small amounts and accord with usual business practice. These are not fees payable by you. You may, on request, obtain a reasonable estimate of those commissions and how the commission is worked out.
Our Internal Dispute Resolution Scheme
We hope you are delighted by our services, however if you have any complaints you should notify us by contacting our Dispute Resolution Officer by:
- telephoning – 1300 358 358
- emailing email@example.com
- writing to – Unit 2A/475-477 Maroondah Highway, Ringwood, Victoria
or by speaking to any representative of our business who will refer you to the Dispute Resolution Officer. You should explain the details or your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly.
Our External Dispute Resolution Scheme
If you are not satisfied with the outcome of our attempt to resolve your complaint, you may refer the matter to the Australian Financial Complaints Authority Australia on phone 1800 931 678 or by writing to GPO Box 3 Melbourne VIC 3001. The Australian Financial Complaints Authority Australia is a no- charge external and independent dispute resolution service.
If you have any questions about this credit guide or anything about our services, just ask at any time. We are here to help you.
Maximum Fee and/or Charges Payable by You to Us:
If we successfully obtain an approval for the finance you require and upon settlement of your loan contract, you must pay us a fee for our services. This service fee will be included in the loan amount and will not exceed a maximum amount of $1790 (including GST).
This fee is payable once only and is not payable if the loan does not proceed to a complete settlement. There are no other fees and/or charges payable by you to us, however you may be liable to pay fees and/or charges to the financier.
Acknowledgement and Agreement:
I/We acknowledge that I/We have read and fully understand the contents of this document. I/We also acknowledge and agree that I/We will pay you the above mentioned fee for your services if the loan proceeds to a complete settlement. I/We understand that the fee will be included in the loan amount. I/We further acknowledge and consent to receive this Quote and any further disclosure documents such as a Credit Guide and/or a Credit Proposal by electronic means. This consent is given on the understanding that paper disclosure documents may no longer be given to me/us and that I/We must regularly check electronic communications for such documents. I/We also understand that I/We may withdraw consent to receive these disclosure documents vat any time by contacting you at the above Head Office contact details
What is “personal information”?“Personal information” is information or an opinion about a reasonably identifiable individual. The types of personal information that we collect includes the following information about you which is relevant to our relationship or the product or service you are enquiring about or making an application for: name, address, contact details, date of birth, financial details such as income, savings and expenses and information from other financial institutions, employment details and the reason you might be applying for a financial product we supply. We may also collect information regarding your internet activity (including your location) when you use our website or online services.
Sensitive information“Sensitive information” is a subcategory of personal information which includes information about your health. We may be required to collect sensitive information about your health in certain circumstances, for example when you make an application for assistance with financial hardship caused by illness or injury. We realise that this is often sensitive information and we will treat it with the highest degree of security and confidentiality.
What is “credit eligibility information”?“Credit eligibility information” is personal information that has been obtained from a credit reporting body (CRB) (e.g. a consumer credit report), or personal information that has been derived from that information, that is about an individual’s consumer credit worthiness. The kind of information we might derive from a consumer credit report includes:
- information which assists us to assess your suitability for credit;
- information about your credit history with other credit providers; and
- the likelihood of you being able to meet your commitments to us.
What is “credit information”?“Credit information” is certain types of personal information that includes the following:
- information about an individual, like their name and address, that we may use to identify that individual;
- information about an individual’s current or terminated consumer credit accounts and, from 12 March 2014, an individual’s repayment history;
- the type and amount of credit applied for in any previous consumer or commercial credit applications to any credit provider, where that credit provider has requested information;
- information about an individual from a CRB;
- information about consumer credit payments overdue for at least 60 days and for which collection action has started;
- advice that payments that were previously notified to a CRB as overdue are no longer overdue;
- information about new credit arrangements an individual may have made with a credit provider, in relation to consumer credit currently or previously held, to deal with any defaults or serious credit infringements by that individual;
- information about court judgments which relate to credit that an individual has obtained or applied for;
- information about an individual on the National Personal Insolvency Index;
- publicly available information about an individual’s credit worthiness; and
- an opinion of a credit provider that an individual has committed a serious credit infringement of credit provided by that credit provider.We will hold all of this information about an applicant for credit, a guarantor, or related person (e.g. a director of a company which has applied for credit).
Why do we collect personal information?We only collect, hold and use personal information (including credit information and credit eligibility information) about you which is necessary for us to establish and administer the products you hold with us, provide services to you or to comply with the law. We will tell you the main reasons for collecting your personal information when we ask for it, however, the purposes for which we will generally collect and use your information include considering any application you make to us and providing services to you, performing administrative functions, conducting customer satisfaction research improving our products and developing new products and telling you about our other products and services and products and services we distribute on behalf of other organisations. You may tell us at any time that you do not want us to advise you about other products and services (see Marketing below for more details). We may also collect your personal information to comply with legislative and regulatory requirements, for example under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and / or the National Consumer Credit Protection Act 2009 (Cth).
How do we collect personal information?We ordinarily collect personal information directly from you or where it is provided to us with your authority (e.g. from a person appointed to act on your behalf). For example, we collect personal information through forms you fill out when applying for our products and services or through your ongoing interaction with us for example by telephone, mail and electronic communications, when you visit a branch or when you make a transaction. We may also be required to collect personal information (including credit information and credit eligibility information) about you from a third party. These parties may include other credit providers or financial institutions, your representatives such as financial advisers or accountants, your insurers, publicly available sources (e.g. telephone directories), brokers, referrers or other intermediaries, government agencies (e.g. Centrelink) and CRBs. Sometimes we may be required to collect sensitive health information about you from a third party, for example a doctor or a hospital. In addition to the above, we may use technology called “cookies” to collect statistical information on our website use. When you call us on the telephone, we may monitor and in some cases record the telephone conversation for staff training and record-keeping purposes. Further, when we communicate with you by email, we may use technology to identify you so that we will be in position to know when you have opened the email or clicked on a link in the email. If personal information about you is collected by third parties on any website you have accessed through our websites, we may also collect or have access to that information as part of our arrangement with those third parties. We may also collect basic personal information about third parties (e.g. an employer or a health provider) if provided by you as part of providing our services. Finally, from time to time we may receive information that we have not asked for about you from third parties. We will only keep, use and disclose this information as permitted by law.
How do we store personal information?We store your personal information (including credit information and credit eligibility information) in a number of ways including:
- in electronic systems and devices;
- in telephone recordings;
- in paper files; and
- document retention services off-site.This may include storage on our behalf by third party service providers. See our comments below about how we protect your personal information.
How do we protect personal information?We take all reasonable steps to protect your personal information (including credit information and credit eligibility information) from misuse, loss and unauthorised access, modification or disclosure. These include:
- using appropriate information technology and processes;
- restricting access to your personal information to our employees and those who perform services for us who need your personal information to do what we have engaged them to do;
- protecting paper documents from unauthorised access or use through security systems we deploy over our physical premises;
- using computer and network security systems with appropriate firewalls, encryption technology and passwords for the protection of electronic files;
- securely destroying or “de-identifying” personal information if we no longer require it subject to our legal obligations to keep some information for certain prescribed periods; and
- requesting certain personal information from you when you wish to discuss any issues relating to the products and services we provide to you.
Why do we exchange personal information with third parties?We may need to disclose personal information (including credit information and credit eligibility information) about you to certain organisations in connection with the establishment and administration of your accounts. The types of organisations to which we may disclose this information include other credit providers (particularly when you are seeking finance from them), regulatory bodies and government agencies, courts and external dispute resolution schemes, your agents, brokers, referrers and other intermediaries, credit and debt agencies, payments systems participants, agents, contractors and professional advisers who assist us in providing our services, your referees and guarantors, your or our insurers, third parties for securitisation purposes and organisations that carry out functions on our behalf including mailing houses, data processors, researchers, debt collectors, system developers or testers, accountants, auditors, valuers and lawyers. We may also disclose your personal information to third parties where you request us to or consent to us doing so or in order to fulfil our legal obligations. The information we provide to other organisations will be limited to what is required to provide the service or comply with the law.
Exchange of information within the groupWe may also exchange information (including credit information and credit eligibility information) between members of the National Loans group including each of the companies listed in this Policy as “us”.
Exchange of information with overseas partiesSome of the parties with which we exchange your personal information, including our service providers and other third parties listed above, may be located outside Australia in countries including India, Singapore and the United States of America. We may also need to send your information overseas in order to process transactions you have instructed us to make, such as international money transfers. The countries to which we disclose your information will depend on the transaction details.
Important information about the exchange of credit-related information with Credit Reporting Bodies (CRBs)If you apply for credit or offer to act as a guarantor, we may exchange certain credit-related personal information with CRBs. The types of information we may disclose to CRBs may include that we provide credit to you, the type of credit you hold, the amount of credit provided to you, when your credit account is opened and closed, how you repay your credit, that you have made payments on time or corrected a default, the fact that you have failed to meet your repayment obligations or that you have committed a serious credit infringement. CRBs may include that information in reports provided to credit providers like National Loans to assist them to assess your creditworthiness. Under the Privacy Act, CRBs are also permitted to assist credit providers like National Loans who wish to direct market to you by ensuring you meet certain specified criteria (called “pre-screening”). You have a right to request that CRBs not use your credit-related information for this purpose by contacting them using the details below. You also have a right to request that a CRB not use or disclose your credit-related information if you believe that you have been a victim of fraud (including identity fraud) by contacting them using the details below.
MarketingFrom time to time we may also use your personal information to let you know about other products and services from us that you might be interested in. We might also want to let you know about products and services from our partners and other companies. If you don’t want to receive advertising materials, please contact us on (1300) 358 358.
Accessing and correcting personal informationWe take reasonable steps to ensure that your personal information is accurate, complete and up-to- date. You may request access to the personal information (including credit information and credit eligibility information) we hold about you at any time by:
- contacting our Privacy Officer by telephone on 1300 358 358
- via email at firstname.lastname@example.org or
- by post at National Loans Pty Ltd, Level 1. 21-23 Maroondah Highway, Croydon VIC 3136
- where giving you access would compromise some other person’s privacy;
- where giving you access would disclose commercially-sensitive information of ours or any of our agents or contractors;
- where we are prevented by law from giving you access; or
- where the personal information you request relates to existing or anticipated legal proceedings.If we are unable to give you access, we will consider whether the use of an intermediary is appropriate and would allow sufficient access to meet the needs of both parties.
Where we do grant access to your information, we may charge you a fee for accessing your personal information.Under the Privacy Act, you also have a right to request that we correct information (including credit information and credit eligibility information) that you believe to be inaccurate, out of date, incomplete, irrelevant or misleading. If at any time you believe that personal information about you is inaccurate, out of date, incomplete, irrelevant or misleading, please advise us by contacting our Privacy Officer by:
- telephone on (1300) 358 358
- email at email@example.com or
- post at National Loans Pty Ltd , Level 1, 21-23 Maroondah Highway, Croydon VIC 3136
Dealing with us anonymously or using an aliasWe will generally need to know who you are in order to provide you with our products and services. Despite this, in some circumstances you are entitled to deal with us anonymously, or by using a pseudonym (alias), for example when making general enquiries about the services we offer. In some circumstances, you may receive a better service or response if we know who you are. For example, we can keep you up-to-date and better understand a complaint you might have if we know who you are and the circumstances of your complaint. You must tell us when you are using a pseudonym when applying for our services. If we need to identify you, we will tell you whether or not your real name is required to access those services.
- via our website as detailed above or by
- telephoning us on (1300) 358 358
Lodging complaintsWe are committed to resolving any complaint you may have. Complaints can be received in several different ways:
- in person
- by phone
- in writing
- via email
- via National Loans website